At this stage, we have the technical ability to refund payments only to users who purchased our software or in-app content through Google Play.
Users who purchased the application or content through another store (Apple App Store, Amazon Appstore) should contact the Support Service of this store with the appropriate request.
This policy applies to requests for refunds that we received through our support service on any supported communication channel.
We will refund 100% of the purchase amount (excluding taxes and fees), provided that the user has contacted us with the relevant request within 14 days from the moment of purchase.
In other cases, refund amount may be reduced or refund request may be rejected.
The deadlines for refunds depend on the availability of technical capacity and other factors necessary to implement appropriate refund procedures. Usually funds are transferred back to the user’s account within 7 days from the date of the request.
